We want you to know exactly what to expect before you pay for anything. This page covers when a refund applies, when it doesn't, and how to request one. If your situation isn't covered below, reach out — we're reasonable people and happy to talk it through.
This covers Pre-Purchase Inspections, Auction Assistance, Vehicle Location, Buy/Sell Assistance, Vehicle Listing Service, Automotive Consulting, and Vehicle Valuation.
Fees are due at booking and are non-refundable once work has begun — this includes travel, research, inspection time, or outreach already underway, even if the outcome isn't what you hoped for (e.g., an inspection reveals problems, an auction bid doesn't win, a vehicle search comes up empty).
- You cancel before we've started any work on your request (e.g., before travel is booked, before an inspection is scheduled, before outreach begins)
- The charge was a duplicate or billing error on our end
- We're unable to perform the service you paid for
Cancel anytime before your next billing date to stop future charges. We don't refund partial months already billed.
If a deposit was collected for a larger job and you cancel before work begins, the deposit is refunded in full. Once labor has started, we refund only for the unused or uncompleted portion of the work.
Email sales@gasalleyautomotive.com or use our contact form with your name and the service/date. We'll respond within 2 business days.